FEATURE
PREFERRED PITCH SELECTION
For campsites with multiple identical units, such as pitch types, or caravan-specific pitches, returning guests may have a specific favourite pitch they prefer to stay in. Inn Style’s Preferred Pitch Selection feature allows guests to request their preferred unit at the time of booking, improving guest satisfaction and enhancing the booking experience.
BENEFITS OF PREFERRED PITCH SELECTION
By offering pitch selection, you can provide personalised stays for loyal guests, streamline requests, and improve overall guest engagement.
Give returning guests the option to choose their favourite pitch, making their stay more personal and increasing repeat bookings.
Instead of handling guest preferences manually, the system automatically assigns the preferred pitch at the time of booking.
Guests feel more in control of their booking, ensuring they get the pitch that best suits their needs and preferences.
If a guest’s preferred pitch is unavailable, the system follows normal allocation rules, ensuring smooth booking management.
Enabling Preferred Pitch Selection takes just a few clicks, making it simple to offer a customised booking experience.
HOW PREFERRED PITCH SELECTION WORKS
To activate Pitch Selection for Guests, go to Account > Guest Experience > Booking Allocations.
Tick the box “Guests can request a specific unit”. Click Save Changes to apply the update. Once enabled, guests will see the option to select a preferred pitch when making a booking.
During the booking process, guests select their desired dates and room/pitch type as usual. If multiple identical pitches are available, they will have the option to choose a specific pitch from the list. The system reserves the selected pitch, ensuring it is allocated upon confirmation.
After Booking Confirmation, the guest’s preferred pitch is automatically assigned to their reservation. If the requested pitch is unavailable, the system follows standard allocation rules, ensuring the booking is completed smoothly.
If a pitch cannot be assigned at confirmation (e.g., due to a prior booking), the system will allocate a unit using normal availability settings.
With Inn Style’s Preferred Pitch Selection feature, you can give guests more control over their booking experience, increase satisfaction, and encourage repeat stays.
PROPERTY MANAGEMENT. SIMPLIFIED.
Inn Style’s property management system streamlines all the day-to-day running of your accommodation business, with innovative and simple-to-use products and features, leaving you to focus on growing your business.
TURN YOUR WEBSITE INTO A BOOKING POWERHOUSE
Utilise Inn Style’s integrated booking engine on your website to take direct bookings and increase revenue instantly.
350+ BOOKING CHANNELS
Inn Style’s channel manager displays every reservation, from all your booking channels in one place.
MAKING THE SWITCH TO INN STYLE IS EASY.
You can sign up and use the Inn Style Property Management System today. Our onboarding specialists will import your past bookings, set up your rooms, rate types and your pictures while you enjoy a cuppa. We’re here to support you every step of the way.
